BOX OFFICE

Mon-Fri, 10:00AM-2:00PM
540.345.2550
541 Luck Avenue - just inside main entrance

Jefferson Center Box Office and Administrative Offices will be closed: New Year’s Day, Martin Luther King Jr. Birthday, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day and the day after Thanksgiving, and Christmas Eve and Christmas Day

BOX OFFICE POLICIES

SEATS MAY NOT BE RESERVED FOR PURCHASING AT A LATER DATE

Please be prepared to purchase your tickets at time of inquiry.

RETURNS/EXCHANGES

All Jefferson Center Presents sales are final. Tickets that will not be used by a patron may be returned to the Jefferson Center Box Office as a gift which can be re-sold at the discretion of the Box Office. If a concert is rescheduled by an artist, patrons may receive a refund for their ticket if they are not able to attend the concert on the rescheduled show date.

FEES

All Jefferson Center Presents tickets sold from Jefferson Center’s Box Office, be it window, phone, or online, are subject to a $5 per ticket Service Fee, which includes City of Roanoke admissions tax and handling fees. There will be an additional $2 per order charge for all tickets delivered USPS standard mail.  There are no additional charges for tickets held at Will Call or delivered electronically by the Print At Home method.

Fees may vary for tickets purchased to events by community rental partners.  Community rental partners may choose to apply different fees to their tickets, so please refer back to the performance’s event page for details specific to fees for that event.

STUDENT DISCOUNT

Jefferson Center’s student discount policy qualifies all students, of all ages, a half-price discount to select seats at any JEFFERSON CENTER PRESENTS show. Jefferson Center’s half-price student discount is NOT available online.

Student discounts are limited to one ticket per ID. Students must present their ID’s at the time of purchase to receive the discount. If purchasing tickets over the phone, students may scan his/her ID and email it to boxoffice@jeffcenter.org. Upon receipt of your ID, Box Office staff will return your call and sell you a ticket.

CURRENT COVID POLICIES

As CDC relaxes its COVID mitigation recommendations, Jefferson Center is happy to update our protocols to be reflective of the current climate.

EFFECTIVE AS OF March 11th, 2022

Jefferson Center no longer requires proof of vaccination or a negative test result to attend. Masks are no longer needed if Roanoke City and Roanoke County remain in Low or Medium community levels as defined by the CDC.We continue to implore all attendees to request a refund and stay at home if they have a fever or any other signs of illness.

Please note that Jefferson Center or our community partners (Roanoke Symphony Orchestra, Opera Roanoke, Virginia Children’s Theater, etc…) may set varying protocols as contracted by certain artists or preferred by the organizations themselves. Always check the event page on our website or the community partner’s website specific to the event you are attending for updated protocols.

For “Jefferson Center Presents” Events:

Concerned about attending? We’ll refund your ticket.

To keep all of our guests, staff, and volunteers healthy, we ask that you refrain from attending an event if you are ill, running a fever, or have been exposed to COVID-19.If you cannot attend a performance for any COVID-19 related reason, you are able to donate your ticket value as a gift to Jefferson Center, trade it in for box office credit, or request a refund. We ask that you please give us as much notice as possible so we are able to make those seats available to other guests.

(For events that are not part of “Jefferson Center Presents” please check the corresponding specific event page on our website for their refund policies)

For ticketing and/or event-specific issues,
please contact our Box Office:

Mon-Fri, 10:00AM-2:00PM
540.345.2550

CONTACT

GUEST SERVICES

PARKING

Jefferson Center uses two paved parking lots and an auxiliary gravel lot on Luck Avenue, as well as a paved lot on the 5th Street side of the building for parking.  On-street parking is also available around Jefferson Center, with all on-street parking unrestricted after 5PM and on weekends.  Parking is free at Jefferson Center for all events and parking attendants will be present on most event nights to assist you. Handicap accessible parking spaces are available in every lot, with five spaces located directly in front of the Luck Avenue entrance to the building.

ACCESSIBILITY

Handicapped accessible seating is available inside Shaftman Performance Hall in Row L and Row X. Wheelchair seating is also available. Please inform the Box Office when making reservations if you require a wheelchair space. An usher or House Manager can assist you to your seat. Disabled facilities are available in all rest rooms in Jefferson Center and disabled parking is available at the main entrance in the parking circle, as well as in the main Jefferson Center lot located on Luck Avenue.

FOR THE HEARING IMPAIRED

For patrons with hearing impairments, lightweight headsets are available from House Managers at the Front of House Office before each performance. A photo ID will be required and can be retrieved from a House Manager at the end of the performance upon returning the headset.

WEAPONS FREE FACILITY

Jefferson Center is a weapons free facility.
All weapons, including concealed firearms, are prohibited on Jefferson Center property.

FREQUENTLY ASKED QUESTIONS

How do I purchase tickets?

Tickets may be purchased online by clicking here and selecting the show you with to purchase. In the event page select the buy tickets button in the top left portion of your screen. Patrons may also purchase tickets by phone by calling the Box Office at 540-345-2550, Monday through Friday, 10AM-2PM (or 10AM-5PM on the day of a show). Tickets can also be secured in person by visiting the box office at 541 Luck Avenue, Roanoke, VA. The box office accepts all major credit cards, cash or checks.

What can I expect if there is inclement weather?

Because many Jefferson Center performances are part of a larger nationwide or worldwide tour for most artists, we must leave the decision to cancel a show due to inclement weather up to the performing artist. Likewise, it is up to the discretion of the performing artist to reschedule a show. If a show is cancelled due to inclement weather Jefferson Center will update the event page on this website, post the cancellation on our Facebook page and also the recording on the box office phone line. If a show is cancelled we will offer full refunds to anyone who has purchased tickets. If the show goes on as scheduled despite inclement weather, no refund will be issued. If a show is rescheduled by an artist, patrons may receive a refund for their ticket if they are not able to attend the concert on the rescheduled date.

Can I bring my camera and take photos/videos during the performance?

Jefferson Center’s house policy is that no photography, flash or otherwise, is allowed in Shaftman Performance Hall.  We strive to create an environment where the memories are captured with your senses, instead of your technology.  However, allowing photos/videos at a performance is ultimately left up to the performing artist. Generally artists do not allow recording devices at their shows, however feel free to call our Box Office at any point before a show if you have questions about bringing a camera to an event or ask an usher on the night of the event.

DIRECTIONS

From I-81 North or South

Take Exit 143 (I-581/220 South).

Follow I-581/220 South to Elm Avenue Exit (Right at light).

Follow Elm Avenue to 5th Street.Turn right onto 5th Street.

Follow 5th Street for 3 blocks to Luck Avenue.

Turn left onto Luck Avenue.

Jefferson Center is at 541 Luck Avenue.

From 220 SOUTH

Follow I-581/220 North to Elm Avenue Exit (Left at light).

Follow Elm Avenue to 5th Street.

Turn right onto 5th Street.

Follow 5th Street for 3 blocks to Luck Avenue.

Turn left onto Luck Avenue.

Jefferson Center is at 541 Luck Avenue.

From 460 (Orange Ave)

From 460 E. turn right onto Williamson Rd.

From 460 W. turn left onto Williamson Rd.

Turn right onto Salem Avenue.

Turn left onto 5th Street.

Turn right onto Luck Avenue.

Jefferson Center is at 541 Luck Avenue.

PARKING

Jefferson Center uses two paved parking lots and an auxiliary gravel lot on Luck Avenue, as well as a paved lot on the 5th Street side of the building for parking.  On-street parking is also available around Jefferson Center, with all on-street parking unrestricted after 5PM and on weekends.  Parking is free at Jefferson Center for all events and parking attendants will be present on most event nights to assist you. Handicap accessible parking spaces are available in every lot, with five spaces located directly in front of the Luck Avenue entrance to the building.