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Box Office Policies


Please be prepared to purchase your tickets at time of inquiry.


In most cases tickets sold by Jefferson Center are not refundable or exchangeable. Tickets that will not be used by a patron may be returned to the Jefferson Center Box Office as a gift which can either be given to a Music Lab Student, patron, or re-sold at the discretion of the Box Office at the donors consent. If a concert is rescheduled by an artist, patrons may receive a refund for their ticket if they are not able to attend the concert on the rescheduled show date.  If a concert is cancelled, patrons will receive a refund for their ticket via check, through the US Mail, to the address provided at time of ticket purchase


All tickets sold from Jefferson Center’s Box Office, be it window, phone, or online, are subject to a $3 per ticket Service Fee, which includes City of Roanoke admissions tax and handling fees. A $5 fee will be charged to reprint tickets for any reserved seat event. General Admission tickets cannot be reprinted and must be purchased again in the event of loss or destruction. All tickets are subject to availability.


Jefferson Center's student discount policy qualifies all students, of all ages, a half-price discount to select seats at any JEFFERSON CENTER PRESENTS show. Jefferson Center's half-price student discount is NOT available online. To determine which shows are deemed JEFFERSON CENTER PRESENTS shows, please click here.

Student discounts are limited to one ticket per ID. Students must present their ID’s at the time of purchase to receive the discount. If purchasing tickets over the phone, students may scan his/her ID and email it to boxoffice[at]jeffcenter[dot]org, or photocopy your ID and fax it to 540-343-3744.  Upon receipt of your ID scan/fax, Box Office staff will return your call and sell you a ticket.  This policy covers Opera Roanoke sales as well.

*High School Students – Often times, high school students may not have ID’s.  Parents/School Chaperones may buy more than one ticket at the discount for a group of high school students.  JCF trusts the validity of this transaction.

**For Opera Roanoke student sales, free tickets are offered to students in the Orchestra Super Saver seating sections. The above mentioned policies for obtaining tickets apply for Opera Roanoke free ticket distribution. Free tickets are not available online.