- Box Office
Box Office Policies
Box Office Policies
Tickets sold by Jefferson Center are not refundable or exchangeable. Tickets that will not be used by a patron may be returned to the Jefferson Center box office as a tax-deductible contribution equal to the cost of the tickets if Box Office management deems them re-sellable within a reasonable time window. Whether a ticket is deemed re-sellable will be based on managerial discretion. We ask that tickets be turned in 72 hours prior to the performance to enable resale that may justify a tax deduction letter.
All tickets sold from Jefferson Center’s Box Office, be it window, phone, or online, are subject to the $2 per ticket Shaftman Sustainability Fee. This is a capital maintenance fee that goes to assist in the maintenance, upkeep, and sustainability of our regionally recognized and historic performance hall.
A $5 fee will be charged to reprint tickets for any reserved performance series event. General Admission tickets cannot be reprinted, but must be purchased again in the event of loss or destruction.
All tickets are subject to availability. Ticket prices include City of Roanoke admissions tax and handling fees.
College and University Students – are entitled to a half price discount on all JEFFERSON CENTER PRESENTS shows. To determine which shows are JEFFERSON CENTER PRESENTS SHOWS, you may visit www.jeffcenter.org and click the calendar button on the menu and select this option.
College and university level students must present a valid student ID from your institution. LIMIT IS ONE TICKET PER ID. A student may not use their ID to get the discount on multiple tickets. LIMIT ONE TICKET PER ID. Students must present their ID’s at the time of purchase to get the discount. If you attend school outside of the Roanoke Valley and are purchasing tickets over the phone, you may scan your ID and email it to info[at]jeffcenter[dot]org, or photocopy your ID and fax it to 540-343-3744. Upon receipt of your ID scan/fax, box office staff will return your call and sell you a ticket. This policy covers Opera Roanoke sales as well.
Student tickets are not available online.
High School Students – Often times, high school students do not have ID’s. Parents/School Chaperones may buy more than one ticket at the discount for a group of high school students. JCF trusts the validity of this transaction.
For Opera Roanoke student sales, free tickets are offered to students in the Orchestra Super Saver seating sections. The above mentioned policies for obtaining tickets apply for Opera Roanoke free ticket distribution. Free tickets are not available online.
JEFFERSON CENTER DOES NOT RESERVE SEATS TO BE PURCHASED AT A LATER DATE.
Please be prepared to obtain your tickets at time of purchase.